Flourish Health – Charleston, West Virginia

www.flourish.health

Are you eager to work with underserved populations that do not traditionally have access to world-class care? Then you may have stumbled upon the right role for you!

We are looking for a full-time Adolescent Mental Health Guide to support our patients and their families. Our patients are teens and young adults living with serious mental illness who could use mentorship and companionship as they receive treatment from a integrated team of clinicians. You will be the front-line relationship with the patient and connect them with the clinical team when appropriate. You will be providing support both in person and through app-based messaging. We see Guides as vital to the team’s success, and are building this role to be a sustainable, long-term career.

What We Really Care About

• Highly relational individual with strong interpersonal skills; demonstrated ability to build and maintain trusted relationships with people of varying backgrounds and lived experiences from a position of non-judgment & respect
• Strong commitment to working from a position of humility, respecting the patient/families as the expert in their own lives
• Adaptable to changing workflows as the clinic grows
• Resourceful individual who can think quickly, navigate ambiguity, and learn while doing
• Strong organizational skills and attention to a high level of detail
• Self-awareness and demonstrated commitment to self-care; access to/willingness to access a community of support and/or resources that promotes longevity in the role
• Willingness to give and receive feedback as part of cross-functional multidisciplinary team; we believe compassionate and direct feedback builds team trust and promotes a high quality of service
• Comfort with technology; willingness to learn to use technical tools as part of the company’s internal and external communications and operations processes

Some of the Responsibilities

• Frequent travel to patient’s homes to support their engagement with our virtual clinic, on average 2-3 days of travel to patients living anywhere in the state of West Virginia or neighboring states
• Establish and maintain trusted relationships with Flourish Health patients/families utilizing a patient centered, strengths-based, and trauma-responsive approach
• Understand that as a growing clinic, there will be workflow changes and take changes in stride with adaptability, being able to prioritize and reprioritize when things change
• Be a steadfast, caring, and non-judgmental presence, walking alongside patients/families as they live with a serious mental health condition while navigating life’s everyday challenges
• Co-develop and support adherence to individualized care/engagement plans that support each patient’s self-identified needs and goals
• Utilize app-based messaging and phone calls as primary means of engagement to meet patient and family member needs
• Identify needs and provide mental health advocacy for patients in a variety of areas, such as school or work
• Be an active participant in a multidisciplinary team of clinicians, doctors, and advocates supporting each patient and family; lead care coordination to include scheduling and communication for clinical appointments
• Act as a conduit to a patients’s full care team; proactively identify needs for additional support and/or resources, and facilitate connection to the appropriate care team provider

Education/Experience:

 This position is open to individuals with Associate’s, Bachelor’s or Master’s degrees.

3-5 years of experience in a relevant field required

Bonus points (and we truly mean bonus, don’t let this deter you from applying) if you have demonstrated experience or interest working with:

-people with serious mental illness

-adolescents, young adults, and/or families

-underserved communities with complex family situations

-or if you have bilingual, Spanish and English speaking abilities

Schedule:

• Guides will have member-facing time as well as protected non-member facing time for collaboration with the care team, and other administrative tasks.

Candidates must be available to work the following schedule:

• Mondays: travel day during first 3 months, then variable hours
• Tuesdays: 1-9pm EST
• Wednesdays: travel day during first 3 months, then variable hours
• Thursdays: travel day during first 3 months, then 1-9pm EST
• Fridays: 1-9pm EST

Job Type: Full time

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) matching to help you plan for the future
• Paid Time off

The Right Person

The right person (you!) cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions and their families. If that resonates, we encourage you to apply, whether you check all the boxes or not. We’re focused on cultivating a community of people who can grow with us, and you might be the person we’re looking for, even if you don’t realize it yet. Notably, we encourage those with lived experience, and members of traditionally underrepresented communities to apply, including people of color, LGBTQ-identifying people, veterans, and differently abled individuals.

In your application, please feel free to note which pronouns you use (optional). If you need reasonable adjustments at any point in the application or interview process, please let us know.

EEO statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States