About Flourish

Would you like to join a highly motivated team on a mission to dramatically improve the lives of teens struggling with early indicators of serious mental health concerns? 1 in 25 adolescents and young adults will be diagnosed with psychosis-related disorders, mood disorders, major depressive disorders and other related conditions every year. The majority of these families struggle for decades to find stability and a pathway forward that minimizes suffering. Yet, for 5% of these families, the journey is very different- an outcome of stability and lasting recovery. Why? Contrary to popular belief, it is not due to the genetic lottery – it is because they have access to care that works.

Flourish Health (www.flourish.health) is here because it isn’t just our story, but one that affects millions of families; and probably somebody you know too. It is crystal clear that the suffering often associated with serious mental illness is preventable. We are here to ensure that everybody gets the same access we have.

About the Role

We are looking for a skilled startup operator with experience building and leading clinical operations. Ideally you have done this for a mental health or other technology enabled services company before. You are a strong operator—maybe some people even describe operations as your superpower. You can prioritize both long and short term, thinking about what needs to be built today vs in six months vs in three years. You can balance and triage operational the needs of multiple different clinical teams at once.

You have worked with product before and are familiar with how to productize support for and extension of clinical services. You have leadership experience and a level head. Lastly, but most importantly, you care about our patient population: adolescents and transitional aged youth with Medicaid who have serious mental health illness. Many of our patients have recently been hospitalized after a suicide attempt, behavioral outburst, first episode psychosis, or have grown up in foster care.

You will report to the VP of Clinical Operations.

You Will:

• Help set the vision for clinical operations, including the process for needs assessment, needs roadmapping, building and improving SOPs, gathering feedback, and iterating on operational workflows
• Demonstrate startup adaptability, being able to prioritize and reprioritize when things change, manage time based on priorities, and reframe adversity as a growth opportunity
• Help lead the clinical operations team with excellent people management, caring deeply about your direct reports and setting them up for success
• Help lead excellent project management including identifying roles in the RACI model, distributing work, setting expectations with collaborators, keeping accessible and updated documentation, and communicating updates to stakeholders
• Collaborate with the Head of Product on product strategy, prioritization, roadmapping, needs assessment, and user experience research
• Collaborate with C-Suite and VP of Program Development to set operational strategy for care delivery and clinical supervision at scale
• Help set the strategic vision for how to pilot new elements of the care model and implement new clinical programming developed by the program development team in collaboration with the VP of Program Development and VP of Integrated Care
• Work with the VP of Program Development to help set the vision for clinical team training so that every staff member is highly trained, in an ongoing manner, with every new program initiative
• Collaborate with COO to own supply/demand optimization, matching staffing to patient volume with the VP of Growth Ops

Role Requirements:

• Professional with 10+ years of relevant experience, including:
  • 5+ years of clinical operations experience
  • 10+ years of management experience

The Right Person

The right person (you!) cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions. If that resonates, we encourage you to apply, whether you check all the boxes or not. We’re focused on cultivating a community of people who can grow with us, and you might be the person we’re looking for, even if you don’t realize it yet. Notably, we encourage those with lived experience, and members of traditionally underrepresented communities to apply, including people of color, LGBTQ-identifying people, veterans, and differently abled individuals.

In your application, please feel free to note which pronouns you use (optional). If you need reasonable adjustments at any point in the application or interview process, please let us know.

Job Type: Full-Time

Work location: Remote

Salary: $126,000-$139,000

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) matching
• Paid Time off

EEO statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States